In addition, Hazlemere Commercial is an EXOR accredited contractor, holds the Contractors Health & Safety Accreditation (CHAS), is Constructionline Approved, and is an approved supplier of the London Housing Consortium (LHC). Hazlemere are also accredited to ISO 14001 for waste management and have been members of FENSA since its conception in 2002 (FENSA membership number 10589). Whats more, Hazlemere Window Company are "Authorized and Regulated by the Financial Conduct Authority".
Hazlemere are Certified as compliant with the British Standards Institute (BSI) window energy rating scheme. In 2007 Hazlemere became the first UK company to design, manufacture and install an aluminium "A" rated dual frame window under the British Fenestration Rating Council's (BFRC) window energy rated scheme (WER).
Hazlemere Commercial’s installation at Lane End School, Bucks, won the Quantal 2008 Commercial Installation of the Year Award (Education Sector Category). Hazlemere Commercial Windows and Doors are also the proud holders of an RICS award in connection with the prestigious Yamanouchi-led design and construction of replacement fenestration at Littlemore Park Hospital, Oxford.
In 2010 Hazlemere Commercial designed, manufactured, supplied and fitted £2.4m worth of aluminium windows, doors and curtain walling for the award winning £44m sustainability redevelopment of Bideford College in Devon.
In 2011 Hazlemere Commercial undertook a £1.7m refurbishments of River Gardens residential blocks by the River Thames in Fulham, next to Craven Cottage. In 2012 Hazlemere Commercial replaced every single single glazed window at County Hall in Aylesbury for Buckinghamshire County Council with £2.3m of specially designed bespoke aluminium tilt in windows to enable them to be cleaned from the inside. In 2013 Hazlemere Commercial replaced £2.5m worth of casement aluminium windows with Sapa aluminium windows at Merton Civic Centre in Morden, completing the project in the Spring of 2014. They were also awarded several school fenestration refurbishment contracts by Hampshire County Council.
In 2015 Hazlemere Commercial were awarded a £3.5m contract to refurbish several blocks at South Derbyshire College.
Hazlemere Window Company have been members of FENSA (Hazlemere's FENSA Registration No. is 10589) since it's inception in 2002. FENSA is the leading body providing homeowner protection in the double glazing industry for double glazed windows and doors. You can contact FENSA to confirm Hazlemere Window Company's credentials by calling FENSA on 020 7645 3700 or by visiting www.fensa.org.uk
The company has produced a Quality Manual containing detailed mandatory systems & procedures to ensure compliance with its ISO 9001:2015 registration.
Together with elements of our Mission Statement, these form the backbone to our company Quality Policy, which is:
In order for our company to maintain its current market position and build upon the strong foundations already laid, we shall:
In order to achieve these objectives, our Quality Policy and all supporting procedures, systems and resources, as enshrined in our Quality Manual, are regularly reviewed at top management level as part of our commitment to continual improvement.
Finally the above Quality Policy also forms the basis of all staff development and training reviews, which are conducted regularly.
To assist UK householders and give them greater peace of mind when appointing an installation company, consumer champions Which? established an endorsement scheme labelled ‘Which? Trusted Traders’.
In December 2014 Hazlemere Windows passed an intense assessment process, proving they met the strict requirements set out by Which? and satisfy the high standards Which? expect of a local and reliable trader.
To be recognised in this way is an extremely prestigious achievement for Hazlemere Window Company given one in four traders do not pass the assessment stage. It demonstrates to customers that Hazlemere is trustworthy and firmly committed to offering complete fairness and transparency at all times.
Having such status enables Hazlemere Windows to display the Which? Trusted Traders logo on all their marketing material which will give customers added confidence when choosing them ahead of other local installation companies who have not achieved such status.
Which? Trusted Traders also provides its own ombudsman service which supplies an independent dispute resolution whenever any issues arise between a customer and scheme member.
The Glass and Glazing Federation (GGF) is a Government approved body who exists to assist both UK homeowners and their members. The GGF represents over 60% of the home improvement industry by turnover. The GGF's opinion is also regularly sought by Government on Regulation and Consumer issues.
Deposits placed with GGF Members are protected by the GGF's independent Deposit Indemnity Scheme, which safeguards deposits up to £12,500 or 50% of the contract price, whichever is lower. Hazlemere Windows also provide every windows and doors customer with a ten year IBG (Insurance Backed Warranty) as part of their package which is underwritten by the Glass and Glazing Federation.
All our Members who supply, fit or install replacement windows, double glazing, Energy Efficient windows, doors and conservatories have been trading for at least three years and are vetted to ensure quality of service: this vetting process includes making a site visit to the company's premises, checking two years of their accounts and taking up trade and consumer references.
All our Members work to the Glass and Glazing Federation's Code of Good Practice and to the Technical Standards laid out in the GGF Glazing Manual.
GGF has a Customer charter offering consumers:
The GGF also provides a FREE Conciliation Service, should a domestic customer and a Member company not see eye to eye over work carried out. In the rare cases that this does not work, the GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.
Note: The GGF has no authority regarding compensation, and so we are unable to provide assistance on this issue. In addition, we are an independent third party and will not be drawn into litigation between the customer and the Member. Consequently if litigation was being used, or threatened then we could not intervene.
The Glass and Glazing Federation monitors and regulates the conduct of its Members to ensure that customers are treated fairly.
All GGF Members will comply with the Building Regulations when replacing your windows and doors, this includes ensuring safety glazing is installed in critical locations as well meeting the thermal performance requirements for the replacement products. All replacement windows and doors installed within England and Wales need to be registered; this can be done in a number of ways - through registration with a self-certification scheme such as FENSA or through your Local Building Control. A certificate of compliance will be issued, this is required whenever there is a legal transfer of the property by your solicitor.
Following a detailed submission to the Financial Conduct Authority for full FCA approval back on 14th December 2017, the Financial Conduct Authority granted Hazlemere Window Company Ltd full Authorised approval on 2nd March 2018.
Hazlemere Window Company Limted is therefore officially “Authorised and Regulated By the Financial Conduct Authority”. This enables the company to offer consumers Credit Finance via an FCA approved Credit Finance Provider.
The National Federation of Glaziers (NFG) was founded in 1991 to promote best and fair practice in the United Kingdom Glazing Industry, and is a Trade and Consumer Federation. As it states on the National Federation of Glaziers website all "members are thoroughly vetted before acceptance and may be relied upon to provide proper and professional advice on all aspects of glazing, and to carry out glazing work to the highest standards."
The National Federation of Glaziers offers advice on all aspects of the glazing and glass, including Codes of Practice, difficulties with payments, installations, contracts etc. to both the general public and its Members. Hazlemere Windows became Associate Members of the NFG in July 2017.
The National Federation of Glaziers updates its members with up to date information on legislation and regulations and requires each of its members to comply with its Code of Installation Practice in full as a condition of being National Federation of Glaziers members.
The British Standards Institute (BSI) set up Kitemark Window Energy Ratings in 2010 in additional to the existing Window Energy Ratings Scheme previously established by the British Fenestration Rating Council (BFRC).
Under either scheme double glazing and triple glazing systems manufacturers and suppliers are able to apply to join if they can fulfil stringent criteria, to ensure that the products they supply and fit confirm to the current Building Regulations, and are given an accurate independent rating.
BSI Kitemark Window Energy Ratings is therefore a third party product certification scheme which results in the certification of the energy rating of a double glazing manufacturers windows. In order for any particular combination of window frame, system, polyamide strip, gaskets and glazed sealed unit to receive an energy rating the manufacturer must a) obtain simulations from a BSI accredited simulator and b) demonstrate their ability to manufacture the windows defined by the simulations by controlling the supply of components and fabrication processes. This is enforced by continuous independent assessment by a BSI assessor every 6 months.
BSI simulations define the potential thermal performance of the window, taking into account the U value of the materials used, the solar gain (g value) and air leakage of the window design.
Hazlemere Window Company were awarded their BSI Kitemark Licence in 2010 in respect of Window Energy Ratings. Their Kitemark Licence Number is KM 566333 and each Hazlemere Windows customer who have double glazing or triple glazing installed by Hazlemere receive a BSI Certificate for their particular combination of products stating its Window Energy Rating (A, B or C).
Window Energy Ratings or WER's were introduced by the British Fenestration Rating Council (BFRC) as an independent means of determining the performance of double glazed and triple glazed windows, to ensure that both UK property owners, builders and developers installed high performance fenestration products that do conform to the Building Regulations in England and Wales as required by law.
The A-G rating system was first introduced last decade, before the substantial changes to the Building Regulations on 1st October 2010 when the minimum standard for a replacement or new build window was a Window Energy Rating of "C". Similar to the energy rating for fridges and freezers WER's are a trustworthy guide for consumers as to the energy performance of a product.
In 2007 Hazlemere became the first company in the UK to design, manufacture, supply and install a dualframe aluminium green window system that achieved an ‘A’ Window Energy Rating. Their products use the latest, state-of-the-art materials to ensure they provide homeowners with the best, most technologically advanced thermally efficient, energy saving, environmentally friendly windows.
Hazlemere's Eco-friendly energy rated windows (aluminium and UPVC) systems have previously been endorsed by the Energy Saving Trust and the British Fenestration Rating Council and are now endorsed by the British Standards Institute, and all achieve the equivlent a WER of ‘C’ or above, so customers can be assured it will offer superb thermal performance that will help them save energy and money on their heating bills.
Aluminium and UPVC windows using Pilkington energiKare are all rated C or above by the British Fenestration Rating Council as they significantly reduce the amount of energy you use to heat your home. When you are choosing replacement aluminium or UPVC windows, products that carry the Energy Saving Recommended logo (an Energy Saving Trust initiative backed by Government), such as those containing Pilkington energiKare, have achieved a Window Energy Rating C or above. Aluminium or UPVC windows carrying the Energy Saving Trust Recommended logo confirm that they particularly energy efficient, and that the double glazing installer has adhered to strict guidelines.
The Energy Saving Trust was formed in 1992, the same year High Wycombe based Hazlemere Window Company set up it's commercial windows, doors and curtain walling division. The Energy Saving Trust is at present a not-for-profit company limited by guarantee.
The Energy Saving Trust's "mission is to find the best ways to change people’s behaviour and to introduce energy-saving measures into homes." They do this "by providing expert insight and knowledge about energy saving, supporting people to take action, working with business, government, local authorities and others to drive improvements in the energy-saving market, and by providing quality assurance for goods, services and installers."
According to the Energy Saving Trust, nearly a fifth of heat lost from un-insulated homes is through the windows. Investing in Hazlemere’s heat saving windows will make a significant contribution to reducing this, which in turn helps to keep your home warmer and saves you money as well.
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