Home Blog Advice for homeowners wondering how to safely continue with home improvement plans

Advice for homeowners wondering how to safely continue with home improvement plans


Most home improvement companies have been following the Government guidance on staying at home and social distancing but now lockdown is easing and we are being encouraged to get back to work. 

We are so grateful to our lovely customers who have been so understanding about all projects having to go on hold, and for their patience as we try to get going again as safely as possible. Now restrictions are easing and the government would like to get us all working again as quickly as is safely possible we have the opportunity to clarify current guidelines, as published by our industry trade association, The Glass and Glazing Federation (GGF), who have been working closely with Government throughout the pandemic.

The health and safety of both our customer’s families and our own company ‘family’ is obviously our main concern so Hazlemere, along with all other GGF members, will be following the published guidance of our industry federation. And before we start work in any property we will supply a copy of the GGF’s Safe Guide for Homeowners so everyone understands the levels of Health & Safety required for working in homes.

We will of course undertake risk assessments and training that will ensure the team are operating safely and we will only be able to work in properties where installations can be delivered within the government guidance. All work that doesn’t fall within the required criteria will have to remain on hold until we are able to safely deliver an installation.

Latest regulations state that trades people can work in domestic homes, providing that no-one working has any COVID-19 symptoms, even if they are mild. Those living at the property must also confirm they are free from symptoms and that no-one is shielding or in isolation. The only instance where a tradesperson will be able to enter the home of someone isolating or shielding is if there is a direct risk to the safety of the household, such as a glazing emergency.

The following guidance for homeowners is from the GGF’s Safe Guide.

A company doing any work must notify you in advance of their arrival. Hands should be washed with soap and water for 20 seconds as soon as they enter your property, and at regular intervals throughout their visit. If hand washing facilities are unavailable then hand sanitiser must be used, and those working in your home should carry it with them.

Anyone working in your home should maintain at least 2m space from occupants. Working areas should be well ventilated and the guide suggests you make it clear which areas of your home are prohibited. Floor coverings will be laid out and all surfaces that have been handled or installed should be disinfected at the end of each day, including new window or door frames and glass.

Anyone working in your home should also bring their own food and drink for refreshment breaks and lunch and take their breaks away from your property, perhaps in their own vehicle.

We will be happy to send you the full guidance if you would like a copy and of course please feel free to contact us if you would like to discuss any of the enclosed detail and the official advice regarding home improvement work in your home.


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Credit is subject to status and affordability. Terms and conditions apply. Finance on windows & doors is available to a maximum loan value of £50,000 with zero deposit. Finance on conservatories is available to a maximum loan value of £30,000 with a 15% deposit. £1,000 minimum order value applies to all finance options. Authorised and regulated by the Financial Conduct Authority. Hazlemere Window Company Limited at Cressex Business Park, Wellington Road, High Wycombe, Buckinghamshire HP12 3PR (Financial Services Registered No. 796507) is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Registered No. 704348). 12/2019