Today the Hazlemere Group has impressive double glazing home improvement showrooms in Welwyn Garden City and High Wycombe and employs around 80 staff. Many of the Braham family still work within the business. Stuart is still the Managing Director, and together with many other family members they have seen the company flourish. Their ethos of first class customer service together with high quality products combined with traditional craftsmanship has certainly paid off. The retail operation is run nowadays by Stuart’s daughter Rachel, whose younger sister Laura also works full time in this family business.
This independent double-glazing manufacturer and installer has made no secret of its success and why so many of the employees are happy to remain so loyal. The company have made it a policy to retain the skills, enthusiasm and dedication of their key employees through encouragement, rewarding craftsmanship and promoting from within. Customers have been happy to return to them too, and much of their work comes from personal recommendation.
It may have started off as humble aluminium and UPVC supplier and installer to local homeowners but today the Hazlemere Group offers a great deal more. Its product range has been developed extensively over the past 33 years and there has been huge growth in their customer base with projects ranging from very traditional dwellings, to contemporary homes, and many contenders that would not look out of place on Grand Designs.
There is a range of stunning conservatories and orangeries to choose from as well as a wide selection of porches and of course, windows and doors, roof lantern lights, Roofline, secondary glazing and solid roof conservatories. They also cater for various trades and commercial projects from new build homes to full high rise block refurbishments, but the original ethos of customer service and quality is still very much at the fore.
There are a great deal of window and door manufacturers to choose from in the UK today, but Hazlemere offers a robust comprehensive 10 year guarantee which gives added reassurance that your products will last for many years. There is no pressure hard selling either. A simple ‘no obligation’ home visit by an experienced consultant is all it takes! One of the company’s other confidence boosters for retail customers is that they don’t take any deposit, and on window, door and Roofline contracts there is nothing to pay until the installation is complete.
The success spanning 4 decades won’t mean that Hazlemere will be resting on its laurels. The plan is to not to sit still – but as Stuart Braham points out, it is vital to keep core values in place.
“We are all too well aware of the competition we face and how we have to ensure that each and every customer receives our very best service from the moment they initially contact us, right through to the final stages of installation. Our reputation for delivering this sort of service is one of the reasons why we have enjoyed such outstanding success over the last 33 years.”
So not only do family owned and run Hazlemere Window Company Ltd offer all their customers decades of experience and expertise, but also the peace of mind that are dealing with a well-established company which genuinely cares about people, especially their customers and staff. And if that were not enough, Hazlemere Windows are also Which? Trusted Traders, FENSA Registered Installers, active members of the Glass & Glazing Federation, ISO 9001:2015 accredited for Quality Management and Members of the National Federation of Glaziers.
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